Klarna

Generic FAQs

Q: How do I download the Klarna app?

A: https://www.klarna.com/au/customer-service/how-do-i-download-the-app/

Q: Where can I view my orders, balance, and payments?

A: https://www.klarna.com/au/customer-service/where-can-i-view-my-orders-balance-and-payments/

Q: When is my payment due?

A: When you choose Klarna’s Pay In 4 interest-free instalments service, Klarna places a reservation for the first instalment on your account. This reservation will be charged as the first payment when your order has been shipped. The remaining 3 payments will be automatically charged every 2 weeks. Your payment schedule is sent via email when your order is shipped. You can also find each order’s payment schedule in the app by clicking on ‘Spending’, choosing the order you want to see, and then clicking on ‘Show Plan’.

Contact Klarna in the app or check out the full list of FAQ’s here.

Terms and conditons.

General Rules:

1. Klarna reserves the right to disqualify any entrants who fail to follow the rules set out in these Terms and Conditions, are suspected of engaging in fraud, or any entrant who makes any misrepresentation relating to the offer.
2. Klarna is not responsible for any technical failures, malfunctions, problems with or damage to equipment (including but not limited to wireless devices, websites, wireless networks, servers, computer hardware or software) during the Promotion Period or as a result of you participating in the offer.
3. Klarna reserves the right, at its sole discretion, to cancel, suspend, cut short or extend the offer.
4. Klarna’s Pay in 4 Terms and Shopping Terms apply to the use of Klarna’s products.

Liability and Release:

1. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under the Australian Securities and Investments Commission Act 2001 (Cth) or similar consumer protection laws in the States and Territories of Australia (Consumer Guarantees).
2. Except for Klarna’s liability under a Consumer Guarantee, in no event will Klarna’s liability for all claims and losses arising out of or in connection with these Terms and Conditions or the offer exceed $3,000.
3. The offer is in no way sponsored, endorsed or administered by, or associated with, Facebook and/or Instagram and the recipients of the offer fully release Facebook and/or Instagram from any liability.

Personal Information:

1. Any personal information submitted directly to Klarna will be held in accordance with the Privacy Act 1988 (Cth). Klarna may disclose personal information of entrants to suppliers and affiliates in order to administer or otherwise run the offer in accordance with it’s Privacy Policy.
2. Unless you have already indicated to us that you do not wish to receive marketing material from Klarna, personal information collected during the Offer Period may be used for direct marketing purposes. You may unsubscribe from marketing communications by following the instructions set out in the relevant communication.
3. All personal information will be handled in accordance with Klarna’s Privacy Policy.

Promoter Information:

1. The Promoter of this special offer is Klarna Australia Pty Ltd., ABN # 82 635 912 579 of Level 16, 175 Pitt Street, SYDNEY NSW 2000. You can contact the Promoter on marketing-au@klarna.com.